Support
Application Services
Application Maintenance and Support
IT SUPPORT INFRASTRUCTURE WE OFFER
Syntegraglobal maintains the following multi-tier support that can be flexibly adjusted to your specific needs:
Level 1 support
Involves a user support team that receives queries in your most well-liked approach – by phone/video calls, chat, and social networks, via email, mistreatment specific internet forms or a pursuit system. The Service table team registers and prioritizes the queries, collects the excellent description of the issues you long-faced, and either directly solves straightforward, antecedently documented problems or passes them to ensuing level of support. Support Engineer takes responsibility for the incident and provides standing per in agreement SLA until its closure.
Level 2 support
Involves a professional technical help organization that gives with machine troubleshooting, video show devices key ordinary overall performance symptoms and symptoms of the machine similarly to appears after clean configuration issues, software program software installations, and ordinary maintenance.
Level 3 support
Involves a group of engineers with deep expertise of the technology and platform used for your application. With get admission to to the application’s server side, the group fixes greater complicated issues – formerly unregistered or requiring code evaluations or big adjustments withinside the system. The engineers also can perform complicated configurations, database management in addition to server and community repairs.
With professional application support by syntegra, your company will:
- Free in-house IT resources to focus on core competencies.
- Improve service response and resolution time.
- Achieve smoother introduction of new products releases and upgrades to end users.
Time and Material
You receive the end-of-the-month invoice based on the work done for the ongoing support of the existing application.
Bucket Pricing
You pay in advance at a reduced hourly rate for a bunch of hours during which our specialists will deliver continuous support of the existing application.
24/7 Help Desk (Support Center)
A dedicated team of our technical support specialists solves the emerging problems of the application round the clock for a monthly flat rate.